Maintenance & Support
Your system, always at its best.
Technology is only as good as the team behind it. Our maintenance plans keep your investment performing year after year — with the same people who designed and installed it.
Why a maintenance plan
Proactive care beats reactive repairs.
Firmware & software updates
Control4 and Lutron release regular updates. We apply them proactively so your system stays current, secure, and compatible with new devices.
Remote diagnostics
Most issues can be resolved remotely without a truck roll. Our team monitors and troubleshoots your system before small problems become big ones.
Priority scheduling
Plan holders move to the front of the queue. When something needs attention, you're not waiting weeks for an available technician.
Seasonal system checks
Annual on-site visits include a full system audit — every device, every integration, every scene — so nothing falls through the cracks.
Maintenance Plans
Keep your system performing at its best.
Annual plans that cover remote monitoring, priority support, and scheduled on-site visits.
Smart Start
Essential remote support and annual system health check for straightforward smart home setups.
- 1 annual on-site visit
- Remote diagnostics and support
- Software and firmware updates
- Email support (48-hr response)
Smart Sync
Priority support, two on-site visits, and proactive monitoring for growing smart home systems.
- 2 annual on-site visits
- Priority remote support
- Proactive system monitoring
- Phone and email support (24-hr response)
Elite Harmony
Full-coverage concierge support for complex multi-system estates.
- 4 annual on-site visits
- Unlimited remote support
- 24/7 emergency response
- Dedicated account manager
À la carte service rates
Need help outside a plan?
No plan required. Book individual service calls at our standard rates — remote or on-site.
Not sure which plan is right for you?
Tell us about your system and we'll recommend the right level of coverage.